please inspect the carton after receive the shipment for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage of bottles in your shipment, please contact (call or whatsapp) 00971585903002.
Or by email:

The shipment will be re-shipped to the customer without delivery charges if it is confirmed that the bottle(s) damaged
Please provide us the order number with your email address and phone number for satisfaction service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged bottles for inspection by the carrier.
Please note the returned available only if the bottles damaged.

LATERV Online orders are shipped on working days (Saturday to Thursday, excluding holidays). The delivery duration will be within 1 – 2 business days, depending on product availability.

Shipping cost:
For orders more than 200 AED the shipping will be free within UAE and KSA.
For orders less than 200 AED the shipping will be 25 AED.

Terms and condition:

  1. LATERV products are intended for personal use and have nothing to do with the customer’s profession or any medicinal effect.
  2. Prices: The prices shown on the Laterv website are in UAE dirhams, and purchases can be made in the available currencies according to the locally available exchange rate.
  3. As for VAT, the vat will be calculated according to the system followed by the country.
  4. Prices shown on the website do not include tax or shipping service.